Thank-you for selecting us to perform an ultrasound scan. Please take note of the following:

We are currently working during a crisis so we would like to make this easier for all of us.

Appointments:
1.Punctuality is important. If you late, we may not be able to see you on arrival.
2. Urgent cases can be given priority at our discretion.
3. Un-booked cases will be seen at the soonest availability.
4. EFT on Fatima Gani ABSA BANK Savings BR 632005 ACC:9290245693
6.We have a cancellation policy of 24 hours.
7.Due to the nature of our service, exact booking times cannot be guaranteed.

Infection Control (Covid prevention protocol)

  1. Two people may accompany the patient.
  2. Maintain a 2m distance and remain seated in reception or sonar room.
  3. Wear loose clothing to minimize contact with the sonographer.
  4. Disclose any covid symptoms.

2D Pregnancy scans
1. The scan is includes anatomy survey, foetal measurements, due date and gender.
2. If an abnormality is identified, it will be discussed with you and you will be referred.
3. Certain birth defects may not visible on the scan.
4. A normal scan does not guarantee a normal baby at birth.
5. Technical difficulties are part of the nature of the exam.

2D & 4D/HD Pregnancy Scans
1. 4D/HD Scans are live images, so that you can view your baby’s activities at that moment in time.
2. Our technology enables high definition pictures of foetal gestures and facial expressions.
2. The best images are obtained when there is sufficient amniotic fluid and no obscuring structures.
3. We try our best to obtain optimal images but certain unpredictable factors may prevent perfect pictures.

Consent & General Information (applicable to ALL examinations)
1.I understand the nature of the ultrasound procedure, cost, purpose and limitations.
2.I understand that it is not an exact science and technical/operator limitations can occur.
4. A report will be given to you and you may discuss with your doctor.

You are billed for the scan, skills, report, time and operation costs. Refunds under any circumstances are NOT applicable.

Compliments/Complaints

If you one of our many happy patients, drop us a compliment on Fatima@ultrasoundscan.co.za.

If for some reason you are unhappy with our service, we would like to make it up to you. Follow these simple steps.Call Fatima – 0846806792. Have the following information ready:

Are you unhappy with the reception/bookings/waiting time or are you unhappy with the outcome of the scan.
Be sure that you did not have unrealistic expectations of the scan or sonographer that led to a disappointment. Remember socializing is NOT a professional requirement. The scan is done efficiently and effectively especially during the pandemic.

NB: The sonographer is also limited professionally in what she can assist you with so be aware that any questions which fall out of her scope of practice, will not be answered and this cannot be misunderstood as unfriendly or not willing to assist. She will remain to the point. We will try our utmost best to assist or rectify the problem should there be a genuine issue.

We WILL NOT tolerate any attempts to deface our company by slander, blackmail or harassment on social networks or any other complaints forum. Should this be the case, our attorneys reserve the right to open a case of defamation against you. We have years of working experience and are sure to make you happy if procedures are followed correctly.

Questions & Answers section has more information 🙂

For more information about COVID-19 please visit: COVID-19 Corona Virus South African Resource Portal